I had a fantastic experience at this place! The location was so convenient, just a short drive away from the port and a popular mall. The staff here were amazing, especially the lady at reception and the housekeepers. They really made me feel welcome and provided excellent service.

I highly recommend this hotel to everyone.

The service and the surrounding atmosphere is fantastic. But the problem I supposed to check in on the 1 Dec 2012 I couldnt make it and would like to booked another reservation on the 29 Dec 2012. I would like to check with you will I get the refund of the booking on the 1 dec 2012 which I didnt turn up due to my parent admit in hospital please advice. I call yesterday the reservation dept staff but she could not give an accurate answer I check with the bank they are holding with the monies regard to the booking that I have done. I would like to booked a reservation dated 29 Dec 2012 for 1 nite please confirm. Since I have been staying there few times and booked directly. I will recommed all my working colleague from singaproe as well as other country to Pacific Palace Hotel.

Hotel was situated a few steps away from harbour bay ferry. Sincerely, it was a pleasant stay. Good service from the staff. Located in 20 minutes' drive to the airport.

Located right at the Harbour Bay ferry terminal, making it convenient for travelers. Plenty of dining options nearby, such as wey wey live seafood, which is just a 10-minute walk away 🍽️.

Internet down and no one coming to solve the issue after calling 3 times to the operator and I had been waiting 4hours in the room. Finally was told that whole hotel wlan cable connection was down.

Convenient location not far from the airport, providing a unique base for a trip in Batam.

ship design , room is spacious and food not bad...

despite staying at the seven floor , music from the club could still be heard throughout the night. shuttle services indicated on Booked.net however it was not provided, we are being overcharged for the short distance travelled.

The friendly hotel staff that make us comfortable.

To maintain cleanliness surrounding the hotel.

Convenient , not too expensive , relaxed feel , not stifling as lots of seats and space to hang about m relax in te lobby .

Food getting less attractive and not many restaurant or places for kids like playground or kids club or arcade .

Spacious room. Polite staff. Hassle-free check-in/out. Knowledgeable bellman. Near ferry terminal. Free transport to attractions. Nice massage spa. Quiet sleep.

Everything great.

Conveniently located near to Harbourbay ferry terminal, about 10mins walk. The rooms have good view of sea and the sunset. The facilities are well maintained. The staff were helpful and friendly providing tips on shopping and dining.

Its not within walking distance from nearest Shopping area. will be good if hotel can provide free shuttle to Nagoya Shopping mall. hotel taxi charges is pricey, much more than the flag down taxi. The room TV is a bit too small.

Staff able to handle complaint effectively and were not rude

It was not made clear before booking that the pool was under rennovation. Also the hotel had the feel of a has been 4* hotel. Much rennovation required.

The hotel is in a convenient location and the staff are friendly and helpful. Guests can enjoy a good breakfast with many varieties of food to choose from. The swimming pool is clean and big, offering a relaxing experience. The rooms are spacious with a big bathroom.

The hotel has a strict rule regarding the mini-bar fridge. It is external locked, and guests need to pay a deposit to use it. All drinks inside it will be removed unless the deposit is settled. Unacceptable, casting aspersions on the integrity of all guests.

Price is very affordable for budget hunters

Free WIFI located only in lobby area, even that the connection is bad. Rooms has only cable for internet connectivity.

Hotel was posh, comfortable. Food was acceptable.

Furniture slightly old.